Terms & Conditions

AINEXA Customer Policy

Welcome to AINEXA. These Terms & Conditions explain the rules that apply when you browse our website, create an account or purchase products from us.

1. Acceptance of Terms

By accessing, browsing or purchasing from the AINEXA website, you agree to these Terms & Conditions and our applicable website policies. If you do not agree with these terms, please do not use the website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs and other information displayed on our website are accurate.

Actual product colours, finishes or appearance may vary slightly due to photography, lighting, screen settings or manufacturing batches. Please review product details carefully before placing an order.

3. Pricing & Availability

Product prices, offers, discounts and availability may change from time to time without prior notice.

The price applicable to your purchase will be the price shown at checkout when the order is placed, subject to correction of any genuine pricing or technical error.

4. Orders

Placing an order does not automatically guarantee acceptance or dispatch.

AINEXA may cancel or refuse an order in situations including:

  • The product is unavailable.
  • Payment could not be verified or completed.
  • Incorrect pricing or product information was displayed due to a technical error.
  • The delivery location is not serviceable.
  • Fraudulent or suspicious activity is detected.

5. Payments

Payments must be made using the payment options available at checkout. Customers are responsible for providing complete and accurate payment and billing information. Cash on Delivery may be available for eligible orders and serviceable locations.

6. Shipping & Delivery

Delivery timelines shown on our website are estimates and may vary depending on location, product availability, courier serviceability, weather, public holidays or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete delivery address and an active phone number. Tracking information will be shared through the available communication channels after dispatch.

7. Returns, Exchanges & Refunds

Returns, replacements, exchanges and refunds are handled according to our separate Return, Exchange & Refund Policy. Customers should review that policy before placing an order.

8. Installation & Product Use

Customers must review the product dimensions, specifications, fittings and installation requirements before installation begins.

Where professional installation is required, installation should be carried out by a qualified person. AINEXA is not responsible for damage caused by incorrect installation, misuse, improper handling or unauthorized modifications.

9. Acceptable Website Use

You may use the AINEXA website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to our website, systems or customer accounts.
  • Introduce viruses, malware or other harmful technology.
  • Interfere with the normal operation or security of the website.
  • Use the website for fraudulent, illegal or abusive purposes.
  • Copy or commercially misuse website content without permission.

10. Intellectual Property

Unless otherwise stated, the AINEXA name, logos, website design, product photographs, graphics, videos, text and other original website content are owned by or licensed to AINEXA. They may not be copied, reproduced, modified, distributed or used commercially without prior written permission.

11. Customer Accounts

If you create an account, you are responsible for providing accurate information and maintaining the security of your account. Please inform us if you believe your account has been accessed without authorization.

12. Communications

When you place an order or provide your contact details, you may receive transactional communications such as order confirmation, payment updates, shipping information, delivery updates and customer-support messages through email, SMS, WhatsApp or other available channels.

13. Third-Party Services

Our website may use or link to third-party services such as payment gateways, delivery partners or other service providers. These third parties may operate under their own terms and privacy policies.

14. Limitation of Liability

AINEXA takes reasonable steps to keep the website and product information accurate and available. However, we cannot guarantee that the website will always operate without interruption, delay or technical error.

To the extent permitted by applicable law, AINEXA will not be responsible for indirect or consequential losses arising from website interruptions, third-party services, misuse of products or circumstances beyond our reasonable control. Nothing in these terms limits any consumer rights that cannot legally be excluded.

15. Changes to These Terms

AINEXA may update these Terms & Conditions when required. Updated terms will become effective once published on this page. We recommend reviewing this page periodically.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any dispute will be handled in accordance with applicable law and the jurisdiction of the competent courts.

Need Help?

If you have any questions regarding these Terms & Conditions, please contact AINEXA Support.

Support Hours: 10:00 AM–7:00 PM
Monday to Saturday