Contact Us Form
We’re here to help
Have a question about a product, order, delivery, return or payment? Contact the AINEXA support team and we’ll help you find the right answer.
Reach us your way
Please include your order number when contacting us about an existing purchase.
WhatsApp support
Fast help for order status, delivery questions and basic support.
Start a WhatsApp chatWhat can we help you with?
Keep these details ready
- Your order number
- The name, email or telephone used at checkout
- A clear explanation of the issue
- Photographs or video for damaged or incorrect products
- The shipping label for parcel-related concerns
When you’ll hear from us
We aim to respond to email and WhatsApp enquiries within 24–48 business hours.
Replies may take longer during major sales, public holidays or unusually high support volumes.
AINEXA customer care
Our team can assist with product questions, order updates, delivery concerns, return guidance and general store enquiries.
Still need help?
Send us a WhatsApp message with your order number and a short description of the issue.
Message AINEXA on WhatsAppReplace the sample contact information and page links with the details used by your business before publishing.